To update your email address and other personal information, please log in to your EGYM account on our website and make the changes in your profile settings.
Important: Inform Your Gym
After updating your information online, it is crucial that you also notify your gym directly. Your gym maintains its own member management system, and it is essential that your information is consistent across both systems.
Why is this important?
Inconsistencies between your EGYM account information and your gym's records will cause problems, including the potential creation of a double account. Failure to notify your gym after updating your EGYM information will result in:
Difficulty accessing gym services
Issues with bookings or check-ins
App login issues
Loss of tracking data
How to inform your gym:
Please contact your gym directly to update your information. You can usually do this by:
Speaking to a staff member in person
Calling the gym's reception
Emailing the gym (if they provide an email address for this purpose)
Note: If you are using the same email in other gyms (different chain), then please also let them know to update it
Wellpass Members:
If you are also a Wellpass member, the email address you update on the EGYM website will also be updated on your Wellpass account.