If this feature is enabled, you can tap the ‘Add to Apple Wallet’ button at the bottom of your barcode in order to add the barcode to your wallet. If you don’t see a barcode but want to add your pass to Apple Wallet:
Link your gym membership account within the app:
Open the app.
Navigate to your membership settings.
Link your account by verifying your details.
After linking, go to the
My PassorAccess Passsection and select “Add to Apple Wallet.”
If you receive an error that you are unable to add the barcode to your Apple Wallet, please take a screenshot and submit it to [email protected]. If the barcode area in the app appears blank:
Uninstall and reinstall the app.
Confirm with your gym or club that your membership is active and linked to your account.
Ask the facility’s reception to verify that a barcode is assigned to your membership. Before contacting support, try the following troubleshooting steps:
Update Your App and iOS:
Ensure the EGYM app is updated to the latest version from the App Store.
Check that your iPhone is running the latest iOS version.
Verify Wallet Permissions:
Go to
Settings→[Your Name]→iCloud→Walletand ensure it is enabled.
Restart and Reopen:
Force-quit the app and reopen it.
Restart your iPhone.
Log out of the app and log back in.
Check Internet Connection:
Ensure you have a stable Wi-Fi or mobile data connection.
To enable this feature, the club admin will need to contact their Customer Success Manager on their account. If the feature is not enabled by your club, you can use the in-app barcode for check-ins instead. Additionally, contact your gym or club to confirm whether Apple Wallet integration is available at your location.