How are booking issues managed in the EGYM app, and who should users contact for troubleshooting?
The EGYM app provides users with access to class and course booking functionalities. However, it is important to understand that the app itself does not directly manage these bookings. Instead, booking management and troubleshooting responsibilities are divided between your local fitness studio and the gym’s member software. Below is a detailed explanation of how these responsibilities are structured and what steps you can take to resolve booking issues.
Overview of Booking Management in EGYM
The EGYM app integrates with external systems to provide booking functionalities. These systems include:
Local Fitness Studio Management: Your fitness studio controls the settings and availability of class and course bookings.
Gym’s Member Software: The self-service booking page displayed in the EGYM app is a web view provided by your gym’s member software. This page operates independently of the EGYM app.
Studio-Managed Booking Issues
If you encounter issues such as being unable to book a class or access specific courses, these problems are typically managed by your local fitness studio. The studio has control over:
Booking settings
Class availability
User access permissions
For such issues, you should contact your fitness studio directly for assistance. They are responsible for resolving booking-related access problems.
Member Software-Managed Booking Issues
The self-service booking page shown within the EGYM app is a web view provided by your gym’s member software. Since this page is not controlled by the EGYM app, any issues within this web view originate from the gym’s member system. Examples of such issues include:
Errors in the display of available classes
Problems with booking functionality within the web view
To resolve these issues, you will need to contact your gym’s support team, as they manage the member software.
Troubleshooting Steps and Contact Points
To address booking issues effectively, follow these steps:
Identify the Nature of the Issue: - If the issue involves class availability or access permissions, contact your fitness studio. - If the issue occurs within the self-service booking page, contact your gym’s support team.
Provide Relevant Details: - Describe the issue clearly, including any error messages or unexpected behavior. - Specify whether the problem occurs in the EGYM app or the self-service booking page.
Follow Up: - Ensure you follow up with the appropriate contact point if the issue is not resolved promptly.
By understanding how booking management is structured in the EGYM app, you can quickly identify the right contact point for resolving your issue. This ensures a smoother experience when booking classes or courses.