Why do we need your confirmation to delete your account?
To comply with GDPR regulations, we require explicit confirmation from the account owner before deleting their data. This ensures we have the necessary authorization to process and permanently remove personal information.
How can I provide confirmation for my EGYM account deletion?
You can confirm your request by sending an email to our support team. Please make sure:
You contact us from the same email address linked to the account you wish to delete.
You clearly state that you authorize EGYM to delete the account.
Can my gym request the deletion of my account on my behalf?
Yes, your gym can request account deletion on your behalf. However, they must provide written confirmation from you authorizing them to do so. Without this confirmation, you will need to contact us directly to proceed.
What happens when an account is deleted?
Once an account is deleted, all associated data will be permanently removed from our systems. Please note that deleted accounts cannot be restored.
Additional Information
If you also want to delete the data your gym stores about you (for example, after your membership ends), please contact your gym directly for this request.
For questions about data privacy, your privacy rights, or GDPR compliance, please refer to our privacy policy.
By following these guidelines, you ensure your account deletion request is processed efficiently and in full compliance with GDPR regulations.
If you have further questions or need assistance with account deletion, please contact our support team.